Refund and return

I. Introduction

This Refund and Return Policy ("Policy") sets out the conditions under which purchases made on the smartnexus.bg website ("Site") may be returned or exchanged by the customer. This Policy complies with the Consumer Protection Act (CPA) and all other applicable laws and regulations.

II. Right of withdrawal

Under the CPA, you have the right to cancel any order placed online within 14 days from the date of receipt of the product without giving a reason.

III. Return Process

To initiate a return, you must send notification to us via the contact form on our website or by email to gb.su1736529273xentr1736529273ams@o1736529273fni1736529273by providing your name, address, phone number, order number and reason for return. We will then provide you with instructions on how to return the items.

Returned items must be intact, unused and in their original packaging. We will check the condition of the returned product when it arrives with us. If the product is returned in poor condition or has been used, it may not be accepted for return.

IV. Refunds

If you return a product, we will refund the amount you paid for it, excluding shipping costs. You will be refunded as soon as possible and within the legal time limit. We use the same return methods that you used for the original transaction, unless you specifically state otherwise.

V. Buyer's Responsibility

The buyer is responsible for returning the goods to our return addresses. The cost of returning the products is the responsibility of the buyer.

VI. Exceptions

There are some situations where you are not allowed to cancel your order or request a refund:

  1. For customized products or products made to order according to customer specifications.
  2. For products that have been opened and used prior to return.
  3. For products that are damaged due to improper use or maintenance.
  4. For goods ordered and returned more than 14 days from the date of order.
  5. For digital products that have already been activated or downloaded.

VII. Additional conditions

  1. We reserve the right to modify this policy by posting the updated version on our website.
  2. All amendments shall be effective immediately upon posting on the website.

VIII. Contact us

If you have any questions about this policy or wish to exercise your rights to a refund or exchange, please contact us via the contact form on our website or by email at gb.su1736529273xentr1736529273ams@o1736529273fni1736529273.