Privacy Policy
Introduction
smartnexus.bg, also known as "us", "we" or "our", is dedicated to protecting your personal data. This privacy policy ("Policy") describes how we collect, use, share and protect the information you provide when you use our website, www.smartnexus.bg ("Website"). This policy does not apply to information collected from sources other than this Website.
Collection of information
As you navigate our website, we may collect various types of information, including personally identifiable information ("Personal Information"). Personal Information is any information related to an identified or identifiable individual (such as name, address, phone number, email address, date of birth, gender, username, password, etc.). We only collect personal data if you have voluntarily provided it through your interaction with our website.
Use of information
We use the information we collect from you for the following purposes:
- Order processing: we process your personal information to fulfil your orders, confirm the details of your order and deliver it to your address.
- Account Management: we will use your personal information to manage your account, resolve account-related issues, and communicate with you about your account.
- Provide customer support: we may use your personal information to provide help and support, respond to inquiries and messages, and implement security measures.
- Marketing and Promotions: we may use your personal information to inform you about our products, services, promotions, discounts, events and updates. You may opt-out of these communications at any time.
- Analysis and Improvement: we may use your personal information to analyse the effectiveness of our website and to improve our products, services and user experience.
- Legal obligations: we may use your personal information to comply with legal or regulatory requirements, respond to subpoenas, and prevent fraud.
Sharing information
We will not sell, rent or share your personal information with third parties unless we have your explicit consent or there is a lawful basis to do so. We may share your personal information with third parties acting on our behalf, such as service providers, agents or couriers, for the purposes set out in this policy. These third parties only have access to your personal information to perform their duties and are required to keep it confidential.
We may also disclose your personal information if we have a reasonable belief that such action is necessary to:
- Respond to lawful requests from government authorities, such as law enforcement agencies, public officials, or other persons authorized by law to request such information;
- Protect and defend the rights or property of smartnexus.bg, our users or third parties;
- Prevent physical injury or damage to property; or
- Co-operate with a criminal investigation or prevent misuse of our services.
Saving data
We will retain your personal information for as long as necessary to accomplish the purposes for which it was collected or as required by applicable law. When we no longer need your personal information, we will delete or anonymize it.
Your rights
You have certain rights in relation to your personal information, including the right to:
- Access: to request a copy of your personal information held by us.
- CORRECTION: To correct inaccuracies or errors in your personal information.
- Erasure: To request that your personal data be erased, subject to certain conditions.
- Restriction: to request restriction of the processing of your personal information, subject to certain conditions.
- Object: to object to certain ways in which we use your personal information, especially for direct marketing.
To exercise these rights, please contact us using the contact information provided below. Please note that we may need to request additional information from you to confirm your identity and to ensure your right to access such information.
Cookies and tracking technologies
Our website uses cookies and similar technologies such as web beacons, pixels and locally stored content to improve functionality and collect information about the use of our website. You can set your browser to refuse cookies or display warnings before accepting cookies. However, if you disable or refuse to accept cookies, some features of our website may not work properly.
Security
We implement technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or alteration. Although we cannot completely guarantee the security of your personal information, we do our best to keep it confidential and secure.
Changes to this policy
We may update this policy from time to time to reflect changes in our privacy practices. We will post the changes on our website and update the effective date of the policy. We encourage you to review this policy periodically to stay informed of any changes.
If you have any questions, concerns or complaints about this policy or our privacy practices, you may contact us at:
Email: gb.su1736529290xentr1736529290ams@o1736529290fni1736529290
